Aston Carter

Job Information

Aston Carter Customer Support Specialist in Bellevue, Washington

Description:

As a Customer Support Specialist , you'll report to one of our Support Team Leaders and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects. - handling customer cases over email, phone, and chat in your first month. Ramping quickly on our team's processes is a necessity in this role. - Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance. Leaders will partner with you to coach you to our goals, but we need you to bring problem-solving skills. - Widen your scope after a few months by becoming an expert in a product area, delivering 1:1 live training to customers, or contributing to a team project within your first 9 months. - Give and receive thoughtful feedback on team processes, peers, and leadership. - Other duties as assigned.

Skills:

phone support, Email Support, Chat Support, Customer Service, Call Center, SaaS, customer service oriented, data entry, customer satisfaction, SMS Chat, Help desk, Active directory, Customer service call center

Top Skills Details:

phone support,Email Support,Chat Support,Customer Service,Call Center,SaaS

Additional Skills & Qualifications:

Your responsibilities for Year 1: . Become Smartsheet Product Certified and start handling customer cases over email, phone, and chat in your first month. Ramping quickly on our team's processes is a necessity in this role. . Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance. Leaders will partner with you to coach you to our goals, but we need you to bring problem-solving skills. . Widen your scope after a few months by becoming an expert in a product area, delivering 1:1 live training to customers, or contributing to a team project within your first 9 months. . Give and receive thoughtful feedback on team processes, peers, and leadership. . Other duties as assigned. Our team strives for continuous improvement; if we see something that can be fixed, we'll leave it better then we found it. You’ll be given the resources, opportunity, and responsibility to make a difference from Day 1. You should also know: . Excellent phone manner and writing skills are necessary for success in this role. . Prefer candidates with experience in a customer-facing role. . Prefer candidates who are bilingual Spanish or German speakers. . The shift for this position may be outside of regular business hours, flexibility on shift is required

Experience Level:

Intermediate Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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