Job Information
Aston Carter Collections Specialist in Calgary, Alberta
Description:
Reporting into the Collections Supervisor, the Collections Analyst is accountable for recovery, and effectively managing and minimizing collections risk and exposure, associated with the accounts receivable portfolio assigned.
Key Responsibilities:
• Oversee a portfolio of various volumes and locations. Evaluate account status, monitor terms to ensure that there is ease of use in the credit process. Be able to react with an appropriate level of urgency in the negotiation of payment arrangements within our authority level and make decisions on held orders, while maintaining a standardized collection process.
• Develop and maintain relationships with internal and external customers and liaise as required to ensure alignment and visibility to exposure, risk, recovery, and any related queries.
• Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
• Address credit related complaints and advise on recommendations for solutioning.
• Liaise with third party partners regarding proposals, settlements, and litigation, and follow where necessary to provide additional account details or obtain status update.
• Keep up to date on collections legislation regarding consumer and commercial allowances (ie: bankruptcy CCAA, and other options for creditor protection.
• Conflict management with internal and external customers, ie: peer to peer relationships.
• Will be required to deal directly with client via phone calls and emails on a day-to-day basis.
• Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
• Recommend process improvements and assess the impact on internal and external customers.
Must Haves:
• 3+ years previous credit/collections/accounts receivable experience
• Fluent with Microsoft Office, as well as intermediate excel skills
Soft Skills:
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment under deadlines.
• Able to work well in a team environment but also independently.
• Confident and professional, with the ability to adapt & pivot quickly to customer specific situations (both internal and external).
Nice to Have:
• GetPaid, JDE or other collection software experience would be considered an asset.
Experience Level:
Intermediate Level
À propos d'Aston Carter:
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.
La diversité, l’équité et l’inclusion
Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :
L’embauche des talents diversifiés ;
Le maintien d’un environnement inclusif par une autoréflexion permanente ;
La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;
L’assurance des opportunités de croissance pour nos gens.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.