Aston Carter

Job Title: Technical Support Representatives

Job Description

The Level 1 Technicla Support Representative is a crucial member of the Operations Team. They will have an integral role in providing advanced support for inquiries that our equipment operators cannot solve. This individual will be a core contributor within our organization and collaborate cross-functionally to ensure issues are surfaced, triaged, and tracked until a resolution is achieved. The ideal candidate will possess a solid foundation of both technical and customer service experience. They will have the ability to resolve complex issues with professionalism and poise. They will work closely with our software and engineering teams to continuously challenge, define, and refine what support means and constantly deliver on these goals to achieve the highest levels of customer satisfaction.

Hard Skills

• Technical support

• Customer service

• Problem analysis

Soft Skills

• Self-driven

• Customer-focused

• Extraordinary communication

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.